VoIP Cloud Office

Serving Boise & SW Idaho Since 1988

Why Avaya Cloud Office?

Avaya Cloud Office is the simple way to ensure you can focus on your business. While we make sure you’re able to communicate with everyone that makes your business successful, you can simplify the way you call, chat, meet and collaborate. Moving to the cloud has never been easier and more necessary, so keep your business moving forward with simple and effective communication from anywhere.

Ready to Make the Switch?

Avaya Cloud Office delivers a unified communications experience that’s intuitive to use and accessible from a phone, a browser, or any mobile device. From a single interface chat, make and receive calls, plan and join meetings, collaborate with screen sharing and video, file sharing, task management, and virtual team rooms. Avaya Cloud Office creates a portal for communications, allowing businesses to quickly transition to the mode that’s exactly right for them at any moment. One click is all it takes to start a call, join a meeting, chat, or share content.

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Unlimited help desk support for your users during business hours– 8x5x5
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 24x7x365 monitoring of your computers, servers, and other critical devices to proactively keep your IT infrastructure running
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Various reports on the health and status of your IT systems
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Basic toolsets for remote access, backups, and network security
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IT Services
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IT Services to the Next Level

Detailed analytics to make great decisions

At Orion, we take our IT Service Agreements to the next level by including these enhanced services in addition to the basic ones listed above for your small or medium business:

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Consultation – Every business should take a proactive approach to technology strategies. With a well thought out strategy and plan you will achieve the highest level of success possible.
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IT Projects – Service labor related to projects such as desktop computer replacements (on a pre-defined schedule), server upgrades, cloud migrations and other projects related to your IT network are included.  Other IT Service Providers will often charge for this labor on top of the service agreement once you are on contract with them.
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Helpdesk support beyond normal business hours on an emergency basis.
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Advanced cybersecurity tools such as Security Awareness Training (SAT) and multi-factor authentication (MFA) for your employees.
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Vendor Management – We track your software and hardware maintenance contracts, work with your line of business software vendors, and work with your Internet and phone provider to take those headaches off your plate.

What are Some Benefits?

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Integrated Meetings Keep it Simple and Reduce Costs: With Avaya Cloud Office, there’s no need to pay for separate meeting services. Businesses enjoy unlimited audio and video conferencing with up to 200 participants (video conferencing) or 1,000 participants (audio conferencing).
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An All-In-One Solution: With Avaya Cloud Office, one app does it all – Calling, Meetings, Messaging and More – easy to manage, easy to control, and easy to see at a glance.
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Secure, Reliable Communications: The Avaya Cloud Office’s platform ensures users receive the security, reliability and coverage they need to move their business forward. Enterprise-grade capabilities like multiple, globally distributed data centers, enterprise single sign-on, and flexible role and permissions for administrators ensure critical business communications remain secure and available.
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Integrations that Make Sense for the Way People Work: People rely on a variety of different tools to get their work done every day: desktop apps, workflow automation, and customer relationship management from vendors such as Google, Salesforce, Oracle and Microsoft. With Avaya Cloud Office, these apps integrate with communications, creating a seamless experience that eliminates the need to switch between applications.
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Analytics to Understand the Business: Avaya Cloud Office comes complete with an advanced call management system and analytics. Use the built-in reports or create custom dashboards with over 30 Key Performance Indicators (KPIs). View such metrics as utilization, missed calls, time to answer, refused calls, meeting frequency, and system Quality of Service (QoS).
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Locally Owned and Staffed Since 1988

Already have an IT Staff?

At Orion we take IT and IT security seriously.  If you have any questions please call (208) 321-8000 for a no cost, no obligation consultation to see how we can help you and your business reach its full potential by helping manage your technology challenges.

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Talk to us about our Co-Managed IT Service Plan.  No one person can have the depth or breadth of expertise that a team of IT professionals brings.  Outsourced IT can be the solution you are looking for. We can develop a plan with you that compliments the talent and skill of your existing staff.  From utilizing our tried and proven toolsets, to filling in areas of needed expertise, to acting as a backstop for your IT staff in their absence we can work closely with your existing team to enhance your capabilities, keep your business safe and develop IT strategies that will enhance your success.

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No Cost, No Obligation Consultation

208-321-8000
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No Cost, No Obligation Consultation

208-321-8000
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