FREQUENTLY ASKED IT QUESTIONS

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frequently asked questions

What is Managed IT Services?

Managed Services is a proactive IT support model where a provider monitors and maintains your systems for a flat monthly fee. Unlike traditional break-fix IT, this approach focuses on preventing problems, not just reacting to them. It aligns the goals of the provider and client, improves trust, and offers predictable costs.

Why outsource IT support?

Outsourcing your business IT needs grants you access to a team of technical engineers, enhances cybersecurity, and ensures 24/7 monitoring. All without the price-tag of hiring an entire team internally. Outsource options include co-managed IT services that allows a managed service provider to help your IT team accomplish your IT initiatives.

How do cloud services support business continuity?

Cloud services ensure data is backed up and systems remain accessible during outages, enabling operations to resume quickly after disruptions.

What are the benefits of cloud backups for disaster recovery?

Cloud backups offer scalable storage, automated backups, and remote access—reducing recovery time and cost compared to traditional on‑site backups.

What is Zero Trust Security?

Zero Trust is a cybersecurity approach that requires all users and applications to be verified before gaining access.

How does Zero Trust differ from traditional network security?

Traditional models trust users inside the network, while Zero Trust verifies every access attempt, reducing the risk of insider threats or lateral movement.

What are examples of MFA methods?

Common methods include one-time passcodes, biometric scans, and physical authentication tokens. See our blog for more information on MFA.

Why is multifactor authentication (MFA) important?

MFA adds a critical layer of protection by requiring additional verification beyond just passwords, making it much harder for attackers to gain access.

What is Managed EDR?

Managed EDR is a cybersecurity service that provides real-time monitoring, threat detection, and response for endpoint devices. It is managed by a security team to detect and contain threats before they spread.

How is Managed EDR different from traditional antivirus?

Traditional antivirus relies on signature-based detection and often misses new or evolving threats. Managed EDR uses behavioral analysis, machine learning, and continuous monitoring to detect and respond to sophisticated attacks in real time.

What is cybersecurity and why is it important for businesses?

Cybersecurity protects your business systems, networks, and data from digital threats like malware, phishing, and ransomware. It's critical for maintaining uptime, client trust, and regulatory compliance.

What are the most common cybersecurity threats to small businesses?

Common threats include phishing emails, ransomware attacks, weak passwords, outdated software, and insider threats from employees or contractors.

How can I tell if my business is vulnerable to a cyberattack?

Signs of vulnerability include lack of a formal security policy, no multi-factor authentication (MFA), inconsistent software updates, or minimal employee security training.

How can I train my employees to avoid cyber threats?

Provide regular security awareness training, phishing simulations, and clear protocols for reporting suspicious activity or data breaches.

Are local IT providers better than national providers?

Local providers offer personalized service, faster response times, and regional expertise—while national providers bring broader resources. Choose based on your business size and IT complexity.

What kind of IT support does Orion Integration Group offer?

Orion offers help desk services, proactive monitoring, system maintenance, cybersecurity tools (including MFA, Zero Trust, Managed EDR, Security Awareness Training, Email security), and more.