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Optimizing IT Service Response Times: A Guide for Businesses
In today's fast-paced business world, the efficiency of IT service responses can significantly impact operational success.
April 19, 2024
IT Monitoring
Serving Boise & SW Idaho Since 1988
Passion is the difference between having a job and having a career.
At Orion Integration Group, the valley's most talented engineers, technicians, and support staff are shaping the future of integrated technology. We seek qualified, dedicated professionals for a wide range of challenging and fulfilling positions and offer our team members competitive compensation packages, advancement opportunities and an exceptional work atmosphere.
Send your resume to resumes@oi-group.com to be considered for future openings.
Unlimited help desk support for your users during business hours– 8x5x5
24x7x365 monitoring of your computers, servers, and other critical devices to proactively keep your IT infrastructure running
Various reports on the health and status of your IT systems
Basic toolsets for remote access, backups, and network security
IT Services to the Next Level
Detailed analytics to make great decisions
At Orion, we take our IT Service Agreements to the next level by including these enhanced services in addition to the basic ones listed above for your small or medium business:
Consultation – Every business should take a proactive approach to technology strategies. With a well thought out strategy and plan you will achieve the highest level of success possible.
IT Projects – Service labor related to projects such as desktop computer replacements (on a pre-defined schedule), server upgrades, cloud migrations and other projects related to your IT network are included. Other IT Service Providers will often charge for this labor on top of the service agreement once you are on contract with them.
Helpdesk support beyond normal business hours on an emergency basis.
Advanced cybersecurity tools such as Security Awareness Training (SAT) and multi-factor authentication (MFA) for your employees.
Vendor Management – We track your software and hardware maintenance contracts, work with your line of business software vendors, and work with your Internet and phone provider to take those headaches off your plate.
Locally Owned and Staffed Since 1988
Already have an IT Staff?
At Orion we take IT and IT security seriously. If you have any questions please call (208) 321-8000 for a no cost, no obligation consultation to see how we can help you and your business reach its full potential by helping manage your technology challenges.
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If you have any questions about job openings, please send us your inquiry by using our Contact Us message form.
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